Frequently asked questions
Can’t find your answer? Email support@gurubox.ai.
Before you switch
What is WaMover?
WaMover is a Windows app that moves your WhatsApp chat history from an iPhone to an Android phone, or from an Android phone to an iPhone. You connect both phones to the computer with USB cables and WaMover handles the rest.
Do I need to factory reset my new phone?
No. WhatsApp’s official transfer only works while the new phone is being set up for the first time. WaMover works with phones that are already set up.
Should I use WaMover or the official WhatsApp transfer?
If your new phone is still at its first setup screen and you’re happy with the official requirements, try the official transfer first; it’s free. WaMover is for when the new phone is already set up, or the official transfer didn’t work for you.
Do both phones need the same phone number?
Yes. WhatsApp ties your chat history to your phone number. If you’re changing numbers, use WhatsApp’s Change Number feature on the old phone before you move.
Using WaMover
What computer do I need?
Windows 10 or 11 (64-bit). A Mac version is in development.
Can I use WaMover from my phone?
No. WaMover is a desktop app, and both phones plug into the computer during the move. If you’re reading this on your phone, tap Download and we’ll help you send the link to your computer.
Do I need Wi-Fi or a SIM card in the new phone?
You need internet on the new phone to sign in to WhatsApp afterwards, as usual. The SIM can stay in your old phone until the move is done.
How long does it take?
It depends mostly on how much media is in your chats. A text-heavy history moves quickly; years of photos and videos take longer. Keep both phones connected until WaMover says it’s finished.
Privacy and safety
Are my chats uploaded to your servers?
No. The move runs on your own computer over USB. See the privacy policy.
Will my old phone be changed or erased?
No. WaMover reads from the old phone and does not erase it. We still recommend keeping it until you have checked your chats on the new phone.
Is WaMover affiliated with WhatsApp?
No. WaMover is an independent product by GuruBox, not affiliated with WhatsApp LLC, Meta, Apple or Google.